TERMS & CONDITIONS
Please read the following points carefully as use of our website and purchase of products by you mean that you agree to them.
Shopping with us
If you have placed your order on-line, we will quickly send you an e-mail to confirm that we have received your order. The email confirmation will be produced automatically so that you have confirmation of your order details. The fact that you receive an automatic confirmation does not necessarily mean that we will be able to meet your order. We reserve the right to cancel any order at any time and return any money paid to us in full.
Prices.
The prices displayed on our web site are in British pounds (£) but you may use our "currency converter" to estimate the price of goods in other currencies. The "currency converter" is only a guide and does not accurately reflect current exchange rates. A good web site for a updated currency converter is www.xe.com.
We try to make sure that the prices on our website are accurate but we will need to validate the price before we process your order.
We aim only to display items which are in stock and which can be dispatched to you quickly. If we are unable to supply a particular item which you have ordered or if the correct price for an item is different from the price on your order, we will notify you as soon as we can after receiving your order. If this happens, you may cancel your order and we will refund you any money which you have paid.
Payment.
You can pay for your goods by Cash, Postal Order, Nochex, Master Card, Visa, Solo, Switch, Visa Electron, Maestro, Cheque, or Bank Transfer.
We accept no responsibility for any payment which has been lost in the post. If we do not receive payment, we are unable to send the goods.
We recommend the you use recorded delivery to safe guard yourself if paying by cash.
If we do not receive your payment for good which have been ordered within 14 days, then we will put these goods back into stock and your order will expire. We operate a Pre Authorisation system for all card payments. Although you may have already entered your credit card details, we have 5 days in which to take payment. We normally take payment on the day of dispatch though depending on your order we may need to take the full payment before we have the goods ready for dispatch. If this is the case you will be notified before we processed.
Delivery.
We can deliver goods to destinations within and outside the UK.
All goods must be paid for in full before Dispatch.
Cheques take 5 working days to clear and Bank Transfers take 3 to 4 working days depending on the banks.
We aim to deliver goods to destinations in the UK within 7 days in most circumstances.
We will make every effort to deliver goods in good time, but we will not be liable for any loss caused to you by late delivery.
Standard Delivery depends on weight for all UK orders and can range from first class post to 1 to 2 days Parcel Line depending on the goods.
Next Day Delivery does not necessary mean that you will receive the goods the day after you place an order. This is simply the delivery method we will use when we have your goods ready to dispatch.
Our Responsibility.
We will not be responsible for any losses resulting from your use or the inability to use our website or resulting from unauthorized access to, or alteration of your transmissions or data in circumstances which are beyond our control.
We will not be responsible for your loss of profits, wasted expenditure, corruption or destruction of data or any other loss which does not directly result from something we have done wrong.
We make no promise that our website will be uninterrupted or entirely error free. Because of the nature of the Internet, the shopping online service is provided on an "as is" and "as available" basis. We are not responsible to you if we are unable to provide our Internet services for any reason beyond our control.
Warranty.
All our products are guaranteed against defects and errors for so long as you own it. If in the unlikely event, a problem occurs, contact us, and upon receipt and examination of the goods, we will replace it free of charge.
Accidental damage is not covered by our warranty.
We reserve the right to withdraw our warranty if we receive any item which we believe to be previously opened and interfered with.
General.
We will use the information which you provide and the records of items you buy to constantly monitor and improve our service and for marketing purposes only. We will not pass any of your details to any other organisation.
We may change or withdraw any part of our website, or may refuse you access to the website at any time if we consider it necessary.
All errors and omissions are accepted.
Pictures used in the Order Pages are for indication purposes only.
Some goods may differ from those which are show.
Disclaimer.
By entering our web site, you:
(1) verify that you are an adult (18 years or older);
(2) verify tobacco products, water pipes, smoking devices, and smoking accessories are sold legally in your Country or State;
(3) dismiss all liability resulting from the purchase or use of these products;
(4) agree to use any purchased products legally and for its intended use only;
(5) and agree to our User Agreement.
Do not use any products or services if you do not agree to the statements mentioned above or are under the age of eighteen (18) years old.
User Agreement.
All products purchased from our company are for personal use only and not for resale. You must be eighteen (18) years of age, and possess a valid credit card to purchase tobacco products. We will not sell tobacco to minors. We reserves the right to cancel any sales transaction based on its sole discretion where it reasonably believes the purchaser is purchasing products on behalf of a minor.
Returns Policy
You may return unwanted or faulty* goods within 30 days of receipt of your order. Just post the item back to us at the address below for a 100% refund of the purchase price.
* If you believe your goods are faulty, please use the form HERE
Note: We will not refund return postage cost unless previously agreed. All goods returned as faulty, will be inspected for a manufacturing defect. If deemed faulty, a full refund or exchange will be given.
Please post the item to:
20A Coleraine Road,
London
N8 0QL
If you have any queries please use the Contact Us form HERE.
Goods are not supplied on a trial basis, please therefore check compatibility or suitability for purpose with the manufacturer or other competent body prior to ordering. Please note that all orders, once placed, are considered firm and any subesequent cancellations which are allowed by us will be subject to a 25% handling fee in respect of loss of profits and goods must be returned to us at the customers expense with in 28 days of purchaes. This does not affect your statutory rights in a consumer transaction.
All sales and products that are shipped are final. In the case of broken merchandise upon shipment, a replacement will be shipped. Shipping and handling charges are non-refundable.
It is the responsibility of the Buyer to ascertain and comply with any laws in regard to the purchase and use of any tobacco products.
Please always use the Contact Us form HERE if you need to contact us for any reason, and make sure you include your order number.
We no longer provide technical support via traditional e-mail. Since lost e-mail and filtered e-mail often causes lost communication, in order to provide you with the best service, we ask that you use our Contact Us form for e-support.
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